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Mary&MayFrequently Asked Questions
Before Ordering
All our products are 100% genuine. We hate fake products and do not deal with grey markets. We only source directly from reputable suppliers in Seoul. We fly our stock via express post to Sydney. We quality check our stock for authenticity and freshness before accepting them into our stock.
We provide expiry date information of products on the product information page. If you have a particular concern, please feel free to contact us.
We choose our products carefully. If you have a particular product you’d like to see in our shop, please contact us via the contact form. We’ll assess and let you know.
You can view our returns policy via this link.
Certainly, we provide free samples with all orders. The amount and type of samples are dependent on your order and randomly selected.
We’re more than happy to provide product recommendations based on your skin type, concerns and any known allergies. Simply contact us using the online form. However, please understand that each person reacts differently to each product, therefore we cannot guarantee whether a product will work for you or whether you’ll break out from it. We take no responsibility for any reactions you may experience.
Ordering
Credit/Debit Card
Paypal
Afterpay
Google Pay
Apple Pay
We ship to Australian addresses that are covered by the Australia Post network. This includes PO Box, Parcel Locker and Parcel Collect.
We do not ship to addresses outside Australia.
We choose our products carefully. If you have a particular product you’d like to see in our shop, please contact us via the contact form. We’ll assess and let you know.
You can view our shipping information via this link.
Yes. Our website is secured by an SSL certificate so your connection with our website is always secure. In addition, we do not collect or store credit/debit card information on our site. Instead, we use third party secure gateway for processing payments.
Your personal details collected for your order are kept for 3 years and deleted afterwards. You can view our privacy policy via this link.
Yes, you’re welcome to pick up your order from our Rhodes office in Sydney. Refer to the Order Pick Up page for more details.
Sorry, our office is not open to the public. Please place an order online and choose the “pickup” option if desired.
All pickup orders will be handed over at the foyer of 46 Walker Street, Rhodes.
Sorry, all orders will have to be placed online and paid in full before we start processing, including pick-up orders.
After Ordering
We prepare and dispatch our order within 24 hours of payment clearance. Please contact us if you have any special requests.
Your tracking number is provided to you via the shipping notification we send to your email address. Please check your junk mail box if not in your inbox.
If you’re a registered customer, you could also retrieve the tracking information by visiting the “Orders” page in “My Account“, and then selecting the order number you’d like to view.
If you’re a guest customer, you could retrieve the tracking information by visiting the “Track My Order” page, entering your order number and billing email address.
Feel free to contact us if you have any concerns.
Orders usually arrive within 2-7 business days for standard shipping and 1-2 business days for express shipping. You can track your order on the delivery partner’s website using the tracking link/number provided.
We send an “order confirmation email” when you place your order and an “order dispatch email” or “ready for pick up email” when your order is dispatched or ready for pickup. These emails are automatically generated and may end up in your junk mail box. Please check your junk mail folder. You can also check the status of your order in My Account or “Track My Order” page.
Feel free to contact us if you any issues.
Order Pick Up
Click here to view the image.
Please send your desired timeframe via the Order Pickup Form after placing your order.
Available hours for pick up are: 1pm~5pm Weekdays, 2-4pm Weekends.
If you have an urgent order, please contact us BEFORE placing your order to make sure we’re available for you to pick up with short notice.
Please DO NOT come unnotified, our office is not always attended.
You will need to quote your order number and name when picking up the order. We do not require any print out information.
We’re located at 46 Walker Street, Rhodes. It’s a 5 minute walk from Rhodes Station. Please be aware that parking along Walker Street is often very limited. Also note that our office is not open to the public. All pick-up orders will be handed over at the foyer of the building.
Questions?
Fill out the form below to ask us a question.