All our products are 100% genuine. We hate fake products and do not deal with grey markets. We only source directly from reputable suppliers in Seoul. We fly our stock via express post to Sydney. We quality check our stock for authenticity and freshness before accepting them into our stock.
We provide expiry date information on all of our products in the product information page. Except for when there are no date provided on the packaging.
Please contact us via the contact form. We’ll assess the plan to stock a certain product case by case.
Certainly. We provide free samples with all orders. The amount and type of samples is dependent on your order and randomly selected.
If you have a particular request, leave it in the “Order Notes” section when checking out. We’ll try our best to accommodate.
Certainly. We can make recommendations based on your skin type, concerns and any known allergies.
However, please understand that each person reacts differently to each product, therefore we cannot guarantee whether a product will work for you or whether you’ll break out from it. We take no responsibility for any reactions you may experience.
- Credit Card
Instant payment using your credit or debit card with a Visa, Mastercard or American Express logo.
Instant payment processed by Paypal.
- Direct Bank Transfer
Our bank details will be provided to you once you place your order. Transfer or deposit the sales amount into our bank account. It usually takes 2-3 business days for payment to clear. We will process your order once payment is clear.
We currently only ship within Australian addresses that are covered by the Australia Post network.
We deliver Australia wide using two methods:
- Standard Shipping
Via Parcel Post by Australia Post
Flat Rate: $9.90, Free for orders over $149
Delivery Time: 2-6 business days
- Express Shipping
Via Express Post by Australia Post
Flat Rate: $15.40
Delivery Time: 1-2 business days
We also offer free pick up from our Rhodes office in Sydney.
Yes. Our website is secured by a SSL certificate so your connection with our website is always secure. In addition, we do not collect credit/debit card information on our site. Instead, we use third party’s secure gateway for processing payments.
Yes, you’re welcome to pick up your order from our Rhodes office in Sydney. Refer to Order Pick Up page for more details.
Sorry, our office is not open to the public for security reasons. Please place an order online and choose the “pickup” option if desired.
All pickup orders will be handed over at the foyer of 46 Walker Street, Rhodes.
Sorry, we no longer offer this option. All orders will have to be paid for in full before we start processing, including pick up orders.
We prepare and dispatch our order within 24 hours of payment clear. Please contact us if you have any special requests.
Orders usually arrive within 6 business days for standard shipping and 2 business days for express shipping. You can track the order on Australia Post Website using the tracking number provided.
We send an “order confirmation email” when you place your order and an “order dispatch email” or “ready for pick up email” when your order is dispatched or ready for pickup. These emails are automatically generated and may end up in your junk mail box. Please check your junk mail folder and add “[email protected]” to your address book to ensure you’re receiving communications from us! You can also check the status of your order in My Account page.
- Add your desired items to cart and choose “Local Pickup from Rhodes (Sydney)” at Checkout.
- Pay for your order using Paypal or Direct Bank Transfer.
- After payment is clear, we’ll start preparing your order.
- We’ll send you an email notifying that your order is ready for pickup.
- Follow the link in your email (or: Order Pickup) and fill out the form with your desired time slot.
- We’ll respond via email, confirming the time for your pickup and all details you need to know.
- Come and pick up your order at the arranged time!
Sorry if we made it sound complicated, it’s actually super easy breezy. Try it for yourself!
Please send your desired timeframe via the “Order Pickup” Form after placing your order.
Available hours for pick up are: 1pm~4pm Weekdays, 2-4pm Weekends.
If you have an urgent order, please contact us BEFORE placing your order to make sure we’re available for you to pickup in a short time.
Please DO NOT come unnotified, our office is not always attended.
You will need to quote your order number and name when picking up the order. We do not require any print out information.
We’re located at 46 Walker Street, Rhodes. It’s a 5 minute walk from Rhodes Station. Please be aware that parking along Walker Street is often very limited. Also note that our office is not open to public. All pick up orders will be handed over at the foyer of the building.